Before you start

Gemini, Google AI Studio and the Gemini API have different entry points, eligibility rules and quotas.

Step by step

  1. Check the official status or announcement page at https://status.cloud.google.com/. A help page is not necessarily a live status monitor.
  2. Reproduce the Gemini issue on one exit and record its time, code, stage and duration.
  3. Identify the exact product. For work or school accounts, check the administrator’s settings.
  4. Compare wired, Wi-Fi or another network while changing only one condition.
  5. If the app is slow but the browser works, compare app and system proxy settings for duplication.
  6. Gemini, Google AI Studio and the Gemini API have different entry points, eligibility rules and quotas.

Official references

Use these provider resources for current rules. Some announcement links are help pages, not live availability tests.

Common questions

Can switching networks fix every Gemini error?

No. Account privileges, subscriptions, file permissions and service outages require separate checks.

What should I send to support?

Share the time, client version, redacted error code and minimal reproduction. Never share a password, token, cookie or one-time code.